Service and Support

SIGLENT is an international, high-technology company with technical service and support for its electronic test & measurement products around the world.

Support

Service & Support are an important component of SIGLENT’s instruments and test solutions. SIGLENT provides technical support by phone, email, and web chat. You can contact us directly at support@siglentna.com or web chat in the bottom corner of this page. For additional support documentation, please search our support center

here.

Siglent North America Tech Support
440-398-5800 – Push 2 for support
support@siglentna.com

Safety Certifications

Most SIGLENT instruments have CE as well as TUV or ETL certification covering the USA and Canada. These are Nationally Recognized Test Lab (NRTL) for the appropriate standards being tested. For more information check

here.

ISO Documentation

SIGLENT is ISO 9001:2015 and ISO 14001:2015 Certified for its product quality and environmental management programs. Here are our latest ISO documents:

ISO9001 Quality Management Certificate

ISO14001 Environmental Management Certificate

Return Policy

Standard orders from siglentna.com and most of our partners are typically eligible for a 30-day return policy. You can find all the details here:https://shop-us.siglent.com/return-policy/

Calibration Certificates

Each SIGLENT product sold has passed quality and calibration testing prior to leaving the manufacturing floor. Each instrument comes with a Certificate of Calibration that is traceable the International System of Units (SI) via National Metrology Institutes (NIM, NIST or PTB) that are signatories to the International Committee for Weights and Measures (CIPM) Mutual Recognition Arrangement (MRA).

Here is a sample of our Certificate of Calibration:

SIGLENTCoCSample

Many series of instruments can be in storage for up to 18 months before being put into service. Learn more about that here:

Calibration Certificate Interval Amendment 2023.

Some probe or accessory models also include calibration certificates. Learn more here:

probes-calibration-certificates

sem5000a-e-calibration-module

Updates & Releases

SIGLENT periodically updates instrument firmware or software install packs to add capabilities or enhancements as well as to fix bugs. You can find the latest releases for your instrument here:

Resource Center

Each firmware revision includes release notes detailing the changes. If you’d like to be kept up to date on the latest releases you can sign up for our newsletter here:

Newsletter Signup

License Activation

SIGLENT Instruments offer some capabilities as pay options. Typically, these have a free trial period on a new instrument either in terms of hours of on time or number of uses. Review the product guides for information on the options or check the support center here. Licenses that are purchased are typically sent out via email as pdfs. Please check your junk folder if you don’t get licenses in 2-3 business days after an order. The PDF attachment includes codes you can register to your instrument using this web service:

Licensing / Activation Codes.

For issues related to license registration and activation, you can contact us directly at

support@siglentna.com.

Service

Warranty and Warranty Service

SIGLENT provides repair services and calibration services from our lab in Solon, Ohio to all North American customers.

For standard maintenance and troubleshooting tips, read the user’s manual or check here:

maintenance

Most instruments come with a 3 year warranty from the date of purchase and most accessories have a 1 year warranty. Learn more about warranty terms here:

warranty-information

You can check your warranty status by contacting:

support@siglentna.com

Out of Warranty service

For instruments outside of the warranty period or when the warranty terms were not upheld, SIGLENT offers out of warranty service pricing at our lab in Solon, Ohio. Please contact support@siglentna.com for a quote and an RMA# before shipping in for service. Service terms are payment upfront. Customer pays to ship the instrument to the lab. SIGLENT covers shipping back to any location in the 48 states. Shipping outside of that area may incur an additional cost.

SIGLENT Calibration Services

SIGLENT provides 3 types of service through our lab in Solon, Ohio:

1) SIGLENT Calibration

This service includes a Performance Verification and, if needed, an adjustment at our Ohio test facility. Calibration equipment is NIST Traceable and comes with a calibration certificate equivalent to our factory calibration. Typical Lead time = 2-3 weeks

2) NIST Traceable with Data Calibration

This service includes a NIST Traceable Calibration with pre and post data and certificate at one of our trusted calibration partners’ certified labs. By standard practice, instruments are not adjusted if found within 1 year specifications. Instruments are still shipped to SIGLENT for processing. Typical Lead time = 3-5 weeks

3) ISO17025 Accredited Calibration

This service is similar to a NIST Traceable with Data Calibration, but it also includes an ISO17025 Certified Calibration with pre and post data and certificate at one of our trusted calibration partners certified labs. By standard practice, instruments are not adjusted if found within 1 year specifications. Instruments are still shipped to SIGLENT for processing. Typical Lead time = 3-5 weeks

For more information on calibration capabilities and costs, please contact us at: support@siglentna.com

Calibration terms are payment upfront. Customer pays to ship the instrument to the lab. SIGLENT covers shipping back to any location in the 48 states. Shipping outside of that area may incur an additional cost.

SIGLENT’s Calibration Partners

Our primary calibration partner is Trescal.

For instruments that likely need adjustment, it is recommended to contact us directly first as many instruments require adjustment at our facility before verification at Trescal or another accredited calibration lab.

For standard annual performance verification of SIGLENT instruments, you can contact Trescal directly:

Request a Quote – Trescal Worldwide

or call: 414-351-7420

Additional Services at time of purchase

Additional options like ISO17025 Certification before shipping or extended warranty plans are available from SIGLENT at the time of purchase. Please discuss with your sales or support team member working on your quotation for more details. Most instruments have an extended 5-year warranty available at an additional cost.

Service and Support

SIGLENT is an international, high-technology company with technical service and support for its electronic test & measurement products around the world.

Return Policy

Returns for Purchases

All purchases of SIGLENT Products directly through SIGLENT are covered by a Return Policy. If you are not completely satisfied with your SIGLENT instrument within 30 days of the date item was delivered to the designated shipping address, please contact us directly at support@siglentna.com or by calling 440-398-5800 (select option 2) to request a return.

Undamaged products can be returned for a full refund (not including associated shipping costs and tax on shipping).

  • Returns must include all accessories
  • Items must include original packaging
  • Buyer is responsible for shipping costs
  • Returns may be rejected if items do not meet the above requirements

Refund claims on purchases made through SIGLENT ‘s authorized distributor and retailers are handled through the distributor. So, for purchases not made directly through SIGLENT, please contact distributors and retailers for refunds.

Credit and Return Time

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Items Damaged or Defective in transport

If your order arrives at your location damaged, broken or defective due to shipping and handling, save the packing box and inner material and contact the shipping company to initiate a claim.

Siglent Launches SNA5000X-E Vector Network Analyzer

Compact, Cost-Effective 6.5 GHz VNA Delivering High Performance for R&D and Production


Siglent Technologies officially announces the release of the SNA5000X-E Vector Network Analyzer, a compact and cost-effective solution designed to meet essential RF testing requirements without compromising performance. Covering a frequency range from 9 kHz to 6.5 GHz and delivering a typical dynamic range of 125 dB, the SNA5000X-E provides accurate, reliable measurements for R&D, education, and production environments.

Positioned as an entry-level model within the SNA5000 series, the SNA5000X-E retains the core performance architecture of the SNA5000A family while offering enhanced cost-effectiveness for standard vector network analysis applications. It supports 1 Hz frequency resolution, adjustable IF bandwidth from 1 Hz to 10 MHz, and an output power range from –40 dBm to +10 dBm. With its 125 dB typical dynamic range, the instrument maintains excellent measurement stability and accuracy even in complex RF test scenarios.


The SNA5000X-E supports comprehensive S-parameter and differential measurements, along with integrated time-domain analysis, enhanced time-domain analysis, and spectrum analysis functions. These capabilities enable engineers to evaluate frequency-domain characteristics, analyze impedance discontinuities, and quickly locate faults within devices under test. A built-in eye diagram function further supports high-speed signal integrity analysis, improving debugging efficiency during development.

To address fixture-induced measurement errors commonly encountered in RF testing, the SNA5000X-E incorporates automatic fixture removal, port extension, de-embedding, and impedance conversion functions. These tools effectively compensate for cable delay and loss, minimizing systematic errors and ensuring high confidence in measurement results.

Designed for modern laboratories and production lines, the SNA5000X-E features a compact form factor with an instrument depth of only 12.6 cm and a weight of less than 5.4 kg. This significantly reduces workspace requirements compared to traditional network analyzers. The instrument is equipped with a 12.1-inch touchscreen that supports multi-window display and multiple data formats, creating an intuitive and efficient operating experience.

For production and automated test environments, the SNA5000X-E offers one-click filter characteristic analysis to quickly obtain key parameters such as insertion loss and bandwidth. It also supports custom formula operations and remote control via SCPI and WebServer, enabling seamless integration into automated systems and helping standardize and streamline testing workflows.

By returning to the fundamentals of vector network analysis, the SNA5000X-E combines essential performance, intelligent operation, and compact design in an economical solution. It provides a reliable, one-stop platform for applications ranging from R&D validation to batch quality inspection, enabling engineers to achieve professional RF measurement capability with optimized investment.

Limited-Time SSG3000X Series Signal Generators Promotion

Upgrade to Top Spec for Free, Save Up to $2,600!

OFFER EXPIRED – Out of Supplies – Please see our new SSG3000X Plus Series Signal Generators!

Unlock the full potential of your testing capabilities with our latest promotion on the SSG3000X Series signal generators.

For a limited time, when you purchase the SSG3032X, we’ll upgrade your unit free of charge to the top-of-the-line SSG3032X-IQE — the highest specification model in the series.

That means you’re not just getting a great deal — you’re getting up to $2,600 in added value, with full access to:

Maximum performance at no extra cost

I/Q modulation feature

ModelFrequency RangeI/Q ModulationPrice
SSG3032X9 kHz~3.2 GHzNO$4,090
Free upgrade to:
SSG3032X-IQE9 kHz~3.2 GHzYES$6,690

Notes:

  • Offer valid until July 31, 2026, while supplies last.
  • Cannot be combined with other discounts or promotions
  • This promotion is only available in North America.

To find out more about this great offer, contact quote@siglentna.com.

SIGLENT Introduces the SDG8000A Series: A New Platform for High-Performance RF and Arbitrary Signal Generation

The new Arbitrary Waveform Generator Combines RF Signal Generation, IQ Modulation and Advanced Sequencing in a Single Platform

SIGLENT Technologies announced the launch of the new SDG8000A Series Arbitrary Waveform Generators, a high-performance signal generation platform designed for advanced RF, wireless communication, semiconductor and high-speed digital applications.

As modern communication and RF systems continue to increase in complexity, developers require signal sources capable of generating wideband, highly dynamic and realistic signals with exceptional fidelity. The SDG8000A Series was developed to address these requirements by combining wideband arbitrary waveform generation, direct RF signal synthesis, IQ vector signal generation and advanced sequencing capabilities in a single instrument platform.

The SDG8000A Series delivers in IQ-Mode output frequencies up to 5 GHz with sampling rates up to 12 GSa/s (interpolation) and 16-bit vertical resolution. Available in two- and four-channel configurations, the new platform provides up to 4 Gpts waveform memory per channel, enabling the generation of long and highly complex signal scenarios for modern RF and communication development.

Using SIGLENT’s TrueArb technology, arbitrary waveforms can be reproduced point-by-point while maintaining waveform detail and low jitter performance. The architecture supports narrow pulse generation down to 250 ps and provides advanced multi-pulse functionality for demanding applications in RF, semiconductor and power electronics development.

A key capability of the SDG8000A Series is its integrated RF and IQ signal generation architecture. The internal digital modulator enables direct RF output up to 5 GHz without requiring external IQ modulation hardware. Combined with the optional SigIQPro software package, the system supports signal generation for modern communication standards including 5G NR, LTE, Wi-Fi, Bluetooth and IoT applications. With modulation bandwidths up to 2 GHz, the platform is well suited for RF front-end validation, receiver testing, amplifier characterization and wireless communication development.

The new series also integrates advanced signal creation capabilities such as multi-tone, chirp and PRBS signal generation, as well as high-speed serial data output up to 1.25 Gbps. Its multi-level sequence architecture enables the creation of highly dynamic and realistic signal environments for burst communication, interference simulation and system-level testing applications.

For synchronized multi-channel systems, the SDG8000A Series provides inter-channel skew below 15 ps together with differential output modes, marker outputs, external clock synchronization and advanced triggering capabilities. These features make the platform suitable for MIMO and other synchronized RF test environments.

The SDG8000A Series further supports LAN connectivity, WebServer-based remote control and integrated SSD storage, enabling efficient integration into automated test systems and modern laboratory environments.

About Siglent:

SIGLENT TECHNOLOGIES began in 2002 with the development of its first digital oscilloscopes. Since then, the company has rapidly expanded its portfolio to cover a broad range of general-purpose electronic test and measurement instruments, including oscilloscopes, signal and function/arbitrary waveform generators, digital multimeters, laboratory power supplies, electronic DC loads, spectrum analyzers, vector network analyzers (VNAs), and RF signal generators.

With the introduction of the Performance Line Series in 2021, SIGLENT further advanced its technical capabilities to address demanding applications in high-performance measurement environments, including solutions reaching into the microwave frequency range up to 40 GHz.

Today, SIGLENT TECHNOLOGIES is a globally recognized provider of electronic test and measurement equipment, combining innovative features, strong engineering expertise, and reliable performance. Headquartered in Shenzhen, China, with international subsidiaries in the United States, Germany, Japan, and Malaysia, SIGLENT supports customers in more than 80 countries worldwide.

SIGLENT is certified according to ISO 9001:2015 and ISO 14001:2015 standards, reflecting its commitment to consistent product quality and responsible environmental management.

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